1. Shipping Costs:
At QWAY INTERNATIONAL, we believe in transparent pricing. The shipping cost is generally included in the product cost unless specified otherwise. You can find information about shipping charges in the product details or during the checkout process. Please review your order summary for accurate shipping cost details.
2. Shipping Areas:
Our services are currently limited in some shipping areas. To determine the shipping availability and charges for your specific location, please enter the shipping address during the checkout process. Our system will provide you with the applicable shipping charges based on your location.
3. Off-Site Warranty:
In the case of off-site warranty services, where a product needs to be shipped from the customer’s location to either our service center or the Original Equipment Manufacturer (OEM) factory, the shipping expenses are to be borne by the customer.
4. Shipping Address Verification:
To ensure accurate shipping costs and delivery, please provide a valid and complete shipping address. Any inaccuracies or omissions in the shipping address may result in additional charges or delays. QWAY INTERNATIONAL is not responsible for items delivered to incorrect addresses provided by the customer.
5. Shipping Confirmation:
Once your order is processed and shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your delivery and estimate the arrival date.
6. Shipping Partners:
We collaborate with reliable shipping partners to ensure safe and timely delivery of your products. While we strive to meet estimated delivery dates, unforeseen circumstances or events beyond our control may cause delays.
7. Returns and Exchanges:
For information on returns and exchanges, please refer to our Returns and Exchanges Policy.
8. Contact Us:
If you have any questions or concerns regarding our shipping policy, feel free to reach out to our customer service team at admin@qwayinternational.com or contact us.
Thank you for choosing QWAY INTERNATIONAL!